By engaging LSB Financial Group (“LSB,” “we,” “us,” or “our”) for tax preparation or related services, you (“Client,” “you”) agree to the following Terms & Conditions.
1. Scope of Services
LSB Financial Group provides tax preparation, tax-related consulting, and document processing services based on information provided by the client. We do not provide legal advice.
Tax preparation services begin only after:
Required documents are received, Engagement letter is signed, and Any required payments or selections (pay upfront or refund-based payment) are completed.
2. Client Responsibilities
You agree that:
All information provided is accurate, complete, and truthful to the best of your knowledge. You are responsible for reviewing your tax return before signing and authorizing filing. You understand that omissions or errors in documents provided may result in delays, penalties, or IRS notices. LSB Financial Group is not responsible for errors resulting from incomplete, inaccurate, or omitted information supplied by the client.
3. Document Submission & Security
Clients must submit documents through LSB’s secure upload links or client portal only.
We do not accept sensitive tax documents via unsecured email or text.
You acknowledge that:
Documents are reviewed for preparation purposes only. LSB complies with industry-standard security practices to protect your data. You are responsible for maintaining access to your records once returned.
4. Direct Deposit & Banking Information
If you choose direct deposit:
You are solely responsible for providing accurate bank routing and account numbers. LSB Financial Group is not liable for delays, rejected refunds, or misdirected funds due to incorrect banking information. Refunds sent to closed or incorrect accounts may be returned to the IRS and can take several weeks to reissue.
5. Fees & Payment
You may choose between:
Upfront payment, or Refund-based payment (fees deducted from refund, subject to bank processing fees). Bank processing fees are charged by third-party financial institutions and are not controlled by LSB Financial Group. All fees are non-refundable once preparation has begun.
6. Refund Timing & IRS Processing
LSB Financial Group does not control IRS or state processing times.
Refund timing depends on:
IRS acceptance, IRS review procedures, Banking institutions, and Government processing schedules. Estimated timelines are not guarantees
7. Electronic Communication & Signatures
By engaging our services, you consent to:
Electronic communication via email, SMS, and client portal, Electronic signatures on engagement letters and authorizations, Automated notifications related to your tax return. You may opt out of non-essential communications at any time.
8. Limitation of Liability
LSB Financial Group is not responsible for:
IRS penalties resulting from client-provided information, Refund delays caused by the IRS or banking institutions, Identity theft or fraud unrelated to LSB’s systems, Acts beyond our reasonable control. Our liability is limited to the amount of fees paid for the applicable tax service.
9. Record Retention
Clients are responsible for retaining copies of their tax returns and supporting documents. LSB may retain records as required by law but does not guarantee indefinite storage.
10. Governing Law
These Terms & Conditions are governed by the laws of the state in which LSB Financial Group operates.
11. Acceptance
By submitting documents, signing electronically, or proceeding with services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
